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How We Handle Your Account Privacy

When you open an account on lucky7777, your personal information and payment details stay secure under strict data-handling rules we've put in place.

Data collected only for account operationsPayment history kept separate from gameplay recordsYou control what contact methods we use
Explore the Lobby Read FAQ
lucky7777 How We Handle Your Account Privacy
NEED HELP WITH PRIVACY

How to Contact Us About Your Data

Team online

Live Chat Support

Reach our support team via the chat widget in your account lobby. Available during peak hours for account and privacy questions about your deposits and personal information.

Email Privacy Requests

Send data access or deletion requests to our privacy team at [email protected]. Include your account username and the specific information you want to review or change.

Account Settings

Update your contact preferences, communication methods, and personal details directly in the Settings page within your account. Changes take effect immediately for future interactions.

HOW WE SECURE YOUR TRUST

Data Protection and Your Account Rights

Encryption and Storage

All payment data from DANA, OVO, GoPay and QRIS deposits is encrypted during transmission and stored on secure servers. Account passwords are hashed; we never store them in plain text. Access to personal data is restricted to staff who need it for account operations.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your settings. These do not track you across other websites. You can disable non-essential cookies in your browser; this may limit some lobby features but does not affect your ability to play or withdraw.

Data Retention

We keep your account profile and deposit records for as long as your account is active, plus two years after closure for compliance. Payment processors like DANA, OVO, GoPay and QRIS retain their own transaction records per their policies and local law.

Your Access Rights

You can request a copy of all personal data we hold about you. Submit the request via email to [email protected] with your account username. We aim to deliver the report within 14 days. This depends on local law where you play.

Withdrawal and Deletion

You may request deletion of your account and associated personal data after all withdrawals are processed and your balance is zero. Some transaction records must be kept for compliance; we'll explain what can and cannot be removed.

Policy Changes

If we update this privacy policy, we'll notify you via email and in-account message at least 30 days before the change takes effect. Continued use of your account means you accept the updated terms. Your rights remain the same unless local law changes.

Frequently Asked About Your Data

When you close your account, your profile becomes inactive immediately. We retain transaction records and account history for compliance with local financial law, typically for two years. After that period, personal identifiers are anonymized. You can request earlier deletion where local law permits.

We use your email and phone number to send account notifications, deposit confirmations, withdrawal updates, and security alerts. You control these preferences in your account Settings — choose which notifications you want via email, SMS, or both. We never share these contact details with other companies.

Yes. We don't store your actual payment credentials. When you deposit via DANA, OVO, GoPay or QRIS, the payment processor handles the transaction directly. We only record the transaction ID and amount. Your payment details never pass through our servers unencrypted.

Your deposit and withdrawal records are visible in your account under History. We keep these records for two years minimum, aligned with payment processor retention and local law. Players in Surabaya, Bandung and across Indonesia see the same retention policy.

No. Our cookies work only within the lucky7777 lobby. They keep you logged in and remember your preferences. We do not place tracking pixels or cookies on third-party websites, so we cannot follow your activity outside our platform.

Email [email protected] with your account username and a clear request for a data export. Include your registered email address. We'll compile your information and send it to you within 14 days in a portable, readable format. This depends on local law where applicable.

Contact our support team immediately via the live chat in your account or email [email protected]. Report the issue with as much detail as possible. We'll review your account for unauthorized access, reset your password if needed, and guide you through next steps to secure your account.

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